This is a useful single-volume guide for all who aspire to improve their writing skills. Whether you want to write a novel, draft a report for the School Board, create a compelling CV, write a letter of protest to the Council that will be taken seriously, or enter the brave new world of e-mail, this book is for you and indeed for all the family. It is a practical desk companion for anyone requiring a guide to modern communication, from the composition of effective complaints to choosing the right emoticon to sign off your e-mail with.