Quoting from the book's back cover, "Aaron Lazare, M.D. is Chancellor and Dean, and Professor of Psychiatry at the University of Massachusetts Medical School, in Worcester, Massachusetts and Senior Psychiatrist at the Massachusetts General Hospital. One of the most profound interactions that can occur between people, apologies have the power to heal humiliations, free the mind from deep-seated guilt, remove the desire for vengeance, and ultimately restore broken relationships. . ." This book has chapter notes, a bibliography, is well-indexed. It also includes a group discussion guide.