Donald C. Gause
Auteur van Are Your Lights On?: How to Figure Out What the Problem Really Is
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It hits lots of really interesting points/ideas/witticisms, and leaves you going "hmm" a few times, but it doesn't really give you, say, a systemic approach to problem-solving or problem-diagnosing. It has a few interesting guidelines, but I'd re-title it something like "Musings on problem solving and some lateral thinking stories".