Robert W. Lucas
Auteur van Customer Service: Building Successful Skills for the Twenty-First Century
Over de Auteur
Robert W. Lucas is the president of Creative Presentation Resources, a creative training and products company and the founding managing partner for Global Performance Strategies, LLC, an organization specializing in performance-based training and consulting services. He is the author of Creative toon meer Learning: Activities and Games That Really Engage People, The Creative Training Idea Book, The Big Book of Flip Charts, and Customer Service Skills for Success. toon minder
Werken van Robert W. Lucas
Creative Training Idea Book, The: Inspired Tips and Techniques for Engaging and Effective Learning (2003) 30 exemplaren
Creative Learning: Activities and Games That REALLY Engage People (Essential Tools Resource) (2007) 7 exemplaren
People Strategies For Trainers: 176 Tips And Techniques For Dealing With Difficult Classroom Situations (2005) 6 exemplaren
Training workshop essentials : designing, developing, and delivering learning events that get results (2009) 6 exemplaren
DVD to Accompany Customer Service Buildi 2 exemplaren
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Customer Service Skills for Success (Connect,… door Robert W Lucas
ADC,AOS,BMA,BOALC,CA,GWD,MA
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Statistieken
- Werken
- 13
- Leden
- 138
- Populariteit
- #148,171
- Waardering
- 2.5
- Besprekingen
- 1
- ISBNs
- 36