David H. Maister
Auteur van The Trusted Advisor
Over de Auteur
Fotografie: © 2006 David Maister
Werken van David H. Maister
Een echte professional: Over de moed om goed te zorgen voor uw mensen, ue clienten en uw carriere (1997) 220 exemplaren
Practice What You Preach : What Managers Must Do to Create a High Achievement Culture (2001) 97 exemplaren
De professionele adviseur: Management briefing 3 exemplaren
Practice What You Preach: What Managers Must Do To Create A High-achievement Culture (2012) 2 exemplaren
The Trusted Advisor by Maister, David H., Green, Charles H., Galford, Robert M. (October 5, 2000) Hardcover 2 exemplaren
Gerelateerde werken
Leading Geeks: How to Manage and Lead the People Who Deliver Technology (2002) — Voorwoord — 90 exemplaren
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The gist:
1. Put the client’s interests/goals first. This is not an option; it is the only one.
2. Don’t listen to react. Listen to listen.
3. Everyone needs to be on the same page. You and the client should know and agree on what you’re expected to do.
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The Quick Guide to Being a Trusted Advisor:
1. Listen to everything
2. Empathize (for real)
3. Note what they’re feeling
4. Build that shared agenda
5. Take a point of view
6. Take a personal risk
7. Ask about a related area
8. Ask great questions
9. Give away ideas
10. Return calls unbelievably fast
11. Relax your mind