Unable to export books.

DiscussieBug Collectors

Sluit je aan bij LibraryThing om te posten.

Unable to export books.

1Lisa2013
feb 8, 2018, 12:21 am

Every time I try, in any format, it starts to load but never goes past 1 (1 book) no matter how long I wait.

I see no other report about this.

Thanks for any information or advice.

2timspalding
feb 8, 2018, 12:50 am

Hmm. Looking.

3timspalding
feb 8, 2018, 1:09 am

Okay, I'm leaving this for the night. I think ccatalfo is working on a fix for someone else.

4Lisa2013
feb 8, 2018, 1:16 am

Thank you, Tim.

5bnielsen
feb 8, 2018, 4:04 am

I noticed that the TSV export suddenly had an empty line in the bottom but that was a five second fix to one of my scripts, so I didn't report it. But it made me look for other signs that ccatalfo was doing something to the export function :-)

6lorax
feb 8, 2018, 8:56 am

Confirmed. I hope I don't need to emphasize the severity of this bug.

7timspalding
feb 8, 2018, 11:18 am

We know. It's very much on our now-list.

8kristilabrie
Bewerkt: feb 8, 2018, 12:05 pm

Edited: should be fixed, just testing on my end to confirm and will update in a few minutes.

Update: confirmed okay on my end. Let us know if you're still seeing any issues!

9lorax
Bewerkt: feb 8, 2018, 12:42 pm

My export is missing some books - I have 3009 rows in the export, compared with 3027 books in my catalog. The missing titles are not the most recently added. I'm doing a comparison now to see if I can figure out any commonality, but it's a slow process to even find which ones are missing.

10r.orrison
Bewerkt: feb 8, 2018, 12:50 pm

That's even more disturbing than the original bug!
I've just checked mine: "All collections" reports 1,868 books, the export reported "Processing done (1,868 records)" and there are indeed 1,868 lines in the file. So I can't help you track down the problem.

11lorax
feb 8, 2018, 12:53 pm

So there is something weird, but I think it is with my catalog, not my export.

My profile page said 3009; clicking through to my catalog gave 3027. I started doing a page-by-page (20 books per page) comparison of my catalog and my export, and found what appeared to be a missing book in the export (where the book at the top of the catalog page was at the bottom of the previous export page) - but instead, my catalog was unable to count to 20, and showed only 19 books on that page. As I was in the process of grabbing a permalink to show the issue, my catalog refreshed, and now I see only 3009 books in my catalog. My last month's export is on a different computer, so I can't compare.

12lorannen
feb 8, 2018, 12:57 pm

>11 lorax: Thanks for the report. I've made sure to point Chris C. and Tim to your post, as they've been doing some catalog work recently that might be related to this. Now that your catalog is also showing 3,009, I'm not sure how I can chase this down further. Let us know if you manage to track down which specific books?

13timspalding
Bewerkt: feb 8, 2018, 1:07 pm

>11 lorax:

Where did you see the 3027 listed on your catalog.

By all database reckonings you have 3009. (The data is stored in multiple tables, and they all agree.) So 3027 is some sort of double-counting of collections, or something. But I've never seen anything like that. So I don't know where to take this next.

14lorax
Bewerkt: feb 8, 2018, 1:11 pm

>13 timspalding:

I saw it in my catalog. Up at the top where it says, for instance, "1-20 of X", X was showing as 3027. It has since reconciled to 3009, so it appears to have been a temporary hiccup. It may have been momentarily counting deleted books, or something. (If you do want to try to track it down, all I can say is that somewhere between book ID 202925 and 215902 when ordered by Date Added (i.e. ordered by Book ID) it was either double-counting or counting a phantom, since that's where I saw the page of 19 books.)

15timspalding
feb 8, 2018, 1:16 pm

Have you gone on a deleting spree recently?

16lorax
feb 8, 2018, 1:17 pm

>15 timspalding:

Not recently and not a spree, but counting deleted books is one of the more obvious options.

17timspalding
Bewerkt: feb 8, 2018, 3:12 pm

>16 lorax:

Yeah. I think we're good, though.

18lorax
feb 8, 2018, 3:59 pm

I think so, yeah. Sorry for the false alarm.

19Lisa2013
feb 8, 2018, 7:07 pm

Thank you for the fix!

20Lisa2013
jun 8, 2021, 10:55 am

Fixed for me but slow. I was able to export though. Thank you.

21fjakhdf
jun 8, 2021, 8:15 pm

I'm seeing the same issue; running on Mac (10.15) with Chrome browser, or Firefox. I don't know what timezone the devs are in, but I'll be awake and near a computer for the next 12 hours if you need user tests.

22Lisa2013
jun 8, 2021, 9:11 pm

Now not fixed. Back to 0 books exported while attempting to export. Please fix for real. Thank you.

23MarthaJeanne
jun 9, 2021, 2:39 am

>22 Lisa2013: If it is not fixed for you, you need to change the bug status.

24timspalding
jun 9, 2021, 3:41 am

We're working on it.

26Lisa2013
jun 9, 2021, 7:20 pm

Thank you, Tim.

I've tried on a Mac running 10.14.6 with the latest versions of cleared browsers: Safari, Firefox, Chrome.

Just FYI.

27kristilabrie
jun 10, 2021, 11:18 am

Closing as a duplicate of https://www.librarything.com/topic/332675. Please follow that thread for updates and please post there if you're still having trouble, thanks!