Sponsored by the National Institute For Dispute Resolution and theNational Association for Mediation in Education An invaluable staff and program development tool. The researchreferences, discussion topics, training modules, and applicationsprovide educators with a strong foundation for skill building andprogram development. I highly recommAnd this training manual toeducators who are planning conflict resolution programs in theirschools. ?Paul Wiley, principal, Crocker Elementary School, Amherst,Massachusetts Based on material developed by the National Institute for DisputeResolution (NIDR) and the former National Association for Mediationin Education (now merged with the NIDR Youth Program), thispractical resource guide shows educators how to diagnose conflicts,handle difficult confrontations, and implement appropriatemediation and problem-solving strategies.