This coursebook for adminstration follows precisely the requirements of the NVQ level 1 standards in all its detail. The nine chapters follow the units of the recently re-launched standards. Further, the components of each unit are the elements used in the NVQ criteria. The methodology is as defined in the NVQ standards, so the students are guided from the beginning in ways of successfully assembling their portfolios of evidence. The text assumes little prior knowledge and builds key skills and competencies, covering all the underpinning knowledge and essential facts. For the benefit of the lecturer the tasks are set and graded to progressively test understanding and act as competence indicators.