What do IT leaders (and, really, all business leaders) have to do to build their organizations and move them forward? The first edition of Leading IT: The Toughest Job in the World gave you specific, proven techniques for all eight tasks of leadership. The Second Edition adds more. A lot more. If you like metrics, it¿s nearly twice as long. If you like useful metrics, it isn¿t just longer ¿ it has twice as much useful, practical advice, covering a broader range of topics than the first edition. If you prefer specifics to metrics, here are just some of the new topics covered in the second edition: ¿ The importance of focus and alignment. ¿ Why leaders have to control their time ¿ and how. ¿ The Edison Ratio and why it matters (yes, this is a teaser). ¿ Why employees who can¿t fail can¿t succeed. ¿ Why ¿Holding Employees Accountable¿ is a terrible idea. ¿ When and how to terminate an employee. ¿ The role of achievement in employee motivation. ¿ Why money is a terrible motivator but a terrific communication channel. ¿ How to measure the size of a team (hint: It isn¿t the number of members). ¿ Culture clashes and what to do about them. ¿ Lots and lots of new guidance on persuasion and facilitation. ¿ Leadership challenges new to the 21st century. If you're tired of clichés and inspiring-sounding but empty rhetoric that's devoid of concrete guidance, this is what you're looking for: A relentlessly pragmatic book, designed to help you become a more effective leader.