"This report examines how academic and research libraries develop, disseminate, and use online tutorials. The study looks at the instructional design process, staffing models, software selection, and assessment of online tutorials used in college libraries, and provides strategies and best practices by answering questions such as: How do libraries use tutorials? Who is primarily responsible for creating tutorials? What skill sets/concepts are addressed in tutorials? How much time does it take to create one tutorial? What are some characteristics of a good tutorial? How is student learning measured? How is the success of a tutorial project evaluated?"--P. 59.