The perfect bridge to assist the accidental trainer in movingfrom the panic of being asked to teach 'because you know the systemso well' to the satisfaction of successful knowledge transfer. Amust read. --Suzy Johnson, Course Manager, AT&T The Accidental Trainer is a practical guide for themultitude of computer experts who have fallen into the roleof computer trainer accidentally. As the resident experts on thelatest word processing programs or the newly installed salestracking software, most people who train others to use computershave little or no training experience. With checklists,questionnaires, and other hands-on tools, this book provides anyonewith tools to bridge the gap between people and technology tocreate computer training that is clear, concise, and effective. You'll learn how to: Build bridges between people and computers Create a blueprint for computer training Assess the learners Check your training results