"Beginning with a clear introduction to the rationale behind process management, Jacqueline Holdsworth identifies its place and purpose in software development and provides you with step-by-step guidance in applying these principles to your business. The lively and accessible coverage includes such important areas as software supply chain management, process mapping and process design itself. Also discussed are the associated learning process, performance indicators and measurement, and standards and accreditation. The emphasis throughout is firmly on practical implementation. Anyone involved in software production, from developers to quality assurance managers, will find this timely guide essential in recognizing, gaining control of, and optimizing the software delivery process."--BOOK JACKET.Title Summary field provided by Blackwell North America, Inc. All Rights Reserved