Despite the global shift toward delivering services online, there is little information available on how to electronically deliver documents and records. "Implementing Electronic Document and Record Management Systems" addresses this need, as well as the host of issues related to paperless enterprises. From starting up the project to systems administration, this book provides complete coverage of every aspect of implementation and management processes. The text also explains managing cultural changes and business process re-engineering that organizations undergo as they switch from paper-based records to electronic documents. The case studies offer a practical look at successful real-world implementations.