Christmas has been a difficult time of year for department store manager Haywood Coleman since the death of his son, but this year promises to be the worst. A corporate takeover jeopardizes the existence of his store and, along with it, the fate of Mr. Bingle, New Orleans' beloved Christmas mascot. But a mysterious turn of events propels Coleman into a fight to save the little snow fairy despite it costing him his job, his reputation, and nearly his marriage. When all seems lost, Coleman teams with a young reporter, Hope Lawson, and they learn the heart-breaking truth about Oscar Isentrout, the original puppeteer and voice behind Mr. Bingle. Their discoveries fuel a campaign that rallies the entire city. Through his struggle to save Mr. Bingle, Coleman honors Oscar Isentrout's memory and makes peace with his own painful loss.