This comprehensive collection of practical tools will help you through the complexities of business process design. This hands-on kit integrates theory, economics, and psychology to help you establish clear goals for process redesign understand how your current processes work (or don't work) create the best and simplest design to solve the problem overcome barriers to implementation . . . and more! It is packed with checklists, worksheets, and procedures to help you identify, analyze, and design processes that will improve your organization's performance.