Kurt Bittner

This book feels like it's written for a specific type of company - I don't know what kind - I only know that a lot of it didn't feel applicable. The best sections were on holding use case workshops and soliciting use cases. In terms of templates and process, I have liked books written by consultants better than books written by people who have worked at one company for a long time - the consultants seem more flexible, and their advice more compelling.