Anthony C. Mersino

Final summary

The key message in this book:

Emotional intelligence is important for everyone. But it’s especially important for project managers, as their job rests on human communication and solid connections with others. So work on your self-awareness, manage yourself and your different relationships and listen empathetically to your team and stakeholders. Emotional intelligence doesn’t just make the workplace more pleasant; it gives you a competitive edge and helps you work toward your goals, too!

Actionable advice:

Have lunch!

Take a lunch break with a stakeholder instead of eating a sandwich at the office. You’ll get to know them better and learn more about them in a relaxed setting. It’s a good way to strengthen your relationships with the people who matter most.… (meer)