Heather Poole

Now I know the training it takes to be a flight attendant--and I know I'd never be able to do it. I also couldn't live in those "crash pads", which is their term for apartments housing 5 or more flight attendants, temporary sleeping quarters for those in between flights. And it's also comforting to know that she had to put up with (and be sweet as pie to) nasty, obnoxious, ignorant people masquerading as passengers. I, too, have a customer service oriented job, and I get a lot of, ahem, "challenges" also!… (meer)

Was expecting more of a tell-all book about flying, when it turns into more of a complain-all. It's a fine book and enjoyed it enough to subscribe to Heather Poole's blog. Just had to wade through a lot of complaining about pay and logistics of the lifestyle of a flight attendant on the bottom of the totem pole.

I am stunned to learn flight attendants are paid for only the time in flight ... not the time saying hello or helping you put your bags in the overhead bin. Is this really true? And their on-call/reserve system after a couple times reading, it still baffled me, and sounds worse than the Brad's voice in the State Farm commercial.

Flight attendants don't have an easy job. I get it but all the complaining bogs down the book. I was expecting to hear more crazy stories from 35,000 feet in elevation and not 0 feet elevation.

Like a flight attendant, Heather displays more than meets the eye and I think worth following. The book is a little turbulent but worth flying.


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