Dorothy I. Riddle
Auteur van Innovating for Success in the Export of Services: A Handbook
Werken van Dorothy I. Riddle
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I have read a lot of spiritual type books, but was really impressed with the author's use of biology, physics, metaphysics, and economics to give support to her statements. The book is about abundance, and how we can move forward as individuals to realize an abundance in our lives. It is thoughtful, fact filled, and provides simple exercises to imprint the learning. This is much more than a fluffy feel good book, but it is definitely one of hope and empowerment.
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Statistieken
- Werken
- 6
- Leden
- 10
- Populariteit
- #908,816
- Waardering
- 4.0
- Besprekingen
- 3
- ISBNs
- 9
1. Study the top service firms
2. Publicise your imitators
3. Target foreign firms in your home market
4. Monitor purchase behaviour
5. Exposure to quality assurance
6. Reducing the risk (like free samples)
7. Improving the initial contact
8. Improving customer service...etc to 27 different ideas.
I was going to discard this booklet on the grounds that I no longer have a need for it but think I will hang on to it for a bit longer ...it seems that it could have a wider usage than just service exporters. Any service company could profit from applying the ideas. Dorothy has done it again. I give it 4 stars.… (meer)