Fred Finch
Auteur van Customer Mania! It's Never Too Late to Build a Customer-Focused Company
Werken van Fred Finch
Customer Mania! It's Never Too Late to Build a Customer-Focused Company (2004) — Auteur — 102 exemplaren
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This book used the Yum! company to show how your company can use wise principles to become customer focused. These growing and profit making companies realize that "Profit is the applause you get for taking care of your customers AND creating a motivating environment for your people.
I've typically been impressed with Ken Blanchard's books. This one didn't work for me for a few reasons. First, it was hard to get excited by the trio of fast food restaurants when all three have gone downhill. Second,mthe format just didn't work, especially the back and forth between theory, then application, then grading Yum! Brands success. The most valuable lesson to me was on p. 160-162 where he talks about the importance of humility in a leader.
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- Werken
- 2
- Leden
- 105
- Populariteit
- #183,191
- Waardering
- 3.3
- Besprekingen
- 3
- ISBNs
- 12
- Talen
- 2
Read my complete review at: http://www.memoriesfrombooks.com/2015/06/customer-mania-its-never-too-late-to.ht...… (meer)