Kenneth Marks

Provides a useful overview of quality improvement and assessment methods and literature relevant to academic librarians. Sets out a strong rationale for library administrators to take assessment and quality improvement seriously. Most useful are chapters 6, 7, and 8 that summarize findings from previous research into the library's role in promoting faculty, post graduate and undergraduate student success. Gets a bit preachy at times. Not a how-to book. For more detailed notes, see: rel="nofollow" target="_top">http://shirley.alptown.com/work/?p=653… (meer)