Fundamental principles and techniques in qualitative research interviewing, interwoven with anecdotes from the author and other established researchers. Portigal lays out a general framework for interviewing, and discusses planning, conducting, documenting, evaluating, and reporting the interview.

While usability studies, ethnographic observations, and other members of the qualitative family aren't necessarily interviews, the book illuminates a sensible and effective research mindset for any formal, qualitative research undertaking. Recommended even for experienced practitioners.
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