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Bezig met laden... User Experience in Libraries: Applying Ethnography and Human-Centred Designdoor Andy Priestner
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Modern library services can be incredibly complex. Much more so than their forebears, modern librarians must grapple daily with questions of how best to implement innovative new services, while also maintaining and updating the old. The efforts undertaken are immense, but how best to evaluate their success? In this groundbreaking new book from Routledge, library practitioners, anthropologists, and design experts combine to advocate a new focus on User Experience (or 'UX') research methods. Through a combination of theoretical discussion and applied case studies, they argue that this ethnographic and human-centred design approach enables library professionals to gather rich evidence-based insights into what is really going on in their libraries, allowing them to look beyond what library users say they do to what they actually do. Edited by the team behind the international UX in Libraries conference, User Experience in Libraries will ignite new interest in a rapidly emerging and game-changing area of research. Clearly written and passionately argued, it is essential reading for all library professionals and students of Library and Information Science. It will also be welcomed by anthropologists and design professionals working in related fields. Geen bibliotheekbeschrijvingen gevonden. |
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Google Books — Bezig met laden... GenresDewey Decimale Classificatie (DDC)025.5Information Library and Information Sciences Administration; Departments Services and programs for usersLC-classificatieWaarderingGemiddelde:
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After that, this book is primarily about different methods that can be used to obtain that information. Most of these are some form of ethnographic techniques borrowed for the social sciences, like anthropology. As a first effort, this is fine. The discussion, however, never ventures deeper than capturing surface observable behaviors and conscious motivations. Unlike the disciplines from which these methods have been taken, they are not employed to discover hidden connections. The danger with such skimming sampling is that the library will resolve to give the users what they want, but not necessarily what they need (e.g., given their stated purposes for being in the library, are they pursuing the best course to achieve those ends? They may say they want a cafe, but that may exactly what they *don't* need.) ( )